EXCHANGE POLICY

 

STEP 1: 

SIMPLY CONTACT THE SAGE COLLECTIVE CUSTOMER CARE TEAM 

BY WRITING AN EMAIL TO: SAGECOLLECTIVE@GMAIL.COM OR,  

REACHING OUT TO US ON OUR HOTLINE THROUGH +94 783273571 or WHATSAPP  +94 783271571

DIRECT MESSAGING US ON INSTAGRAM OR FACEBOOK

 

STEP 2: 

ONCE YOUR REQUEST IS ACKNOWLEDGED AND APPROVED BY OUR CUSTOMER CARE TEAM, WE WILL PLACE AN EXCHANGE ORDER ON YOUR BEHALF AND NOTE THE ITEMS TO BE SENT IN EXCHANGE. THE COURIER WILL PICK UP THE EXCHANGE ITEM FROM YOUR DOORSTEP AND BRING IT TO US FOR REVIEW. ONCE WE’VE REVIEWED THE EXCHANGE ITEM FOR QUALITY AND HYGIENE WE WILL LET YOU KNOW IF YOUR EXCHANGE HAS BEEN APPROVED.  

 

STEP 3: 

ONCE APPROVED, OUR COURIER WILL DELIVER THE FRESH NEW ITEM RIGHT TO YOUR DOORSTEP FOR YOUR CONVENIENCE.  

 

EXCHANGE POLICY

 

• EXCHANGES ARE DONE STRICTLY WITHIN 5 DAYS AFTER THE DELIVERY IS COMPLETED
• ALL ITEMS SHOULD BE NEW, UNUSED, AND WITH ALL SAGE COLLECTIVE BRAND/PRICE TAGS ON THE GARMENT STILL ATTACHED. ITEMS THAT ARE DAMAGED, UNHYGIENIC, SOILED OR ALTERED MAY NOT BE ACCEPTED AND YOUR EXCHANGE WILL BE REJECTED.  
• THE PURCHASED ITEM(S) ARE THE CUSTOMER’S RESPONSIBILITY UNTIL THEY REACH THE SAGE COLLECTIVE STORE FOR INSPECTION. THE COMPANY REQUESTS THE CUSTOMER TO ENSURE THAT THE ITEMS ARE PACKED AND SEALED UP PROPERLY FOR EXCHANGE TO AVOID DAMAGE AND TAMPERING ON THEIR WAY TO THE STORE. 
• ALL EXCHANGE ITEMS WILL BE INSPECTED ONCE WE RECEIVE THEM BEFORE WE CAN COMPLETE AN EXCHANGE REQUEST. WE TRY HARD TO ACCEPT ALL ITEMS RETURNED TO US TO SERVE YOU BETTER, BUT REQUEST THAT ALL RETURNED ITEMS SHOULD PASS OUR INSPECTION FOR POINTS MENTIONED ABOVE. 
• ITEM(S) CAN BE EXCHANGED FOR A DIFFERENT SIZE, OR AN ALTERNATIVE PRODUCT(S), SUBJECT TO AVAILABILITY OF STOCK. 
• PLEASE NOTE THAT NO CASH REFUNDS OR CREDIT NOTES ARE EXTENDED TO CUSTOMERS FOR ANY ITEM EXCHANGES.  
• IF THE NEW ITEM THAT YOU ARE REQUESTING AN EXCHANGE FOR HAS A HIGHER SELLING PRICE THAN THE ORIGINAL PURCHASE ITEM – YOU WILL BE REQUESTED TO MAKE AN ADDITIONAL PAYMENT TO COVER THE DIFFERENCE IN PRICE. 
• LOWER SELLING PRICE THAN THE ORIGINAL PURCHASE ITEM – THE BALANCE MONEY WILL NOT BE REFUNDED TO YOU AND YOU WILL FOREGO THAT DIFFERENCE.  
• IN THE UNLIKELY EVENT THAT AN ITEM IS RETURNED TO US IN AN UNSUITABLE CONDITION, WE MAY HAVE TO SEND IT BACK TO YOU. IN THIS CASE, YOU WILL NOT BE ENTITLED FOR AN EXCHANGE AND YOU WILL HAVE TO BEAR THE COURIER CHARGES FOR THE PICKUP AND RETURN.  
• YOU WILL BE RESPONSIBLE FOR PAYING THE SHIPPING COSTS FOR RETURNING YOUR ITEM UNLESS THE RETURN IS DUE TO OUR ERROR (E.G., WRONG ITEM SHIPPED, DAMAGED OR DEFECTED PRODUCT). IN SUCH CASES, WE WILL PROVIDE YOU WITH A PREPAID SHIPPING LABEL. 
• PLEASE NOTE THAT ALL EXCHANGES WILL TAKE A PERIOD OF 14 DAYS IN ORDER TO ACCOMMODATE THE COURIER RETURN TIME, INSPECTION TIME, PRODUCT PROCESSING AND COURIER DELIVERY TIME. YOUR PATIENCE IS HIGHLY APPRECIATED.  
• SALE ITEMS PURCHASED ONLINE CANNOT BE EXCHANGED UNDER ANY CIRCUMSTANCES. 

 

ONLINE WEBSITE PURCHASES – DAMAGED OR DEFECTED ITEMS.

 

IN THE VERY RARE OCCURRENCE THAT YOU RECEIVE A DEFECTED PRODUCT BY SHOPPING ONLINE ON OUR WEBSITE WE HAVE AN EASY STEP-BY-STEP RETURNS POLICY THAT SHOULD KEEP YOU HAPPILY SHOPPING WITH US IN THE FUTURE. 

 

• A REQUEST TO REPLACE A DAMAGED ITEM SHOULD BE MADE WITHIN 2 DAYS SINCE RECEIVING SAID ITEM THROUGH THE DELIVERY COURIER. THE REQUEST FOR RETURN AND/OR EXCHANGE SHOULD BE MADE EITHER THROUGH OUR E MAIL, PHONE NUMBER OR INSTAGRAM/FACEBOOK AS PER THE DETAILS PROVIDED ABOVE.  
• ONCE THE DEFECTED PRODUCT IS COLLECTED BY THE COURIER, THE DEFECTED ITEM WILL BE INSPECTED AT OUR WAREHOUSE BEFORE WE CAN COMPLETE AND APPROVE AN EXCHANGE REQUEST TO ENSURE IF THE GARMENTS ARE UNWORN/UNUSED DESPITE OF THE DAMAGE. 
• THE PURCHASED ITEM(S) ARE THE CUSTOMER’S RESPONSIBILITY UNTIL THEY REACH THE STORE. THE COMPANY REQUESTS THE CUSTOMER TO ENSURE THAT THEY’RE PACKED UP PROPERLY FOR EXCHANGE TO AVOID DAMAGE AND TAMPERING ON THEIR WAY TO THE WAREHOUSE. ALL PRICE TAGS AND LABEL MUST BE ATTACHED TO THE GARMENT.  
• ITEM(S) CAN BE EXCHANGED FOR A DIFFERENT SIZE, OR AN ALTERNATIVE PRODUCT(S), SUBJECT TO AVAILABILITY OF STOCK BY MAKING A PAYMENT FOR THE DIFFERENCE IN PRICE IF THE EXCHANGE ITEM IS OF A HIGHER VALUE THAN THE DEFECTED ITEM. IF THE NEW REQUESTED ITEMS RUPEE VALUE IS LESS THAN THE PREVIOUS ITEMS RUPEE VALUE, THE BALANCE WILL BE REFUNDED TO YOU. 
• CUSTOMERS CAN ALSO OPT FOR A FULL REFUND FOR THE VALUE OF THE DEFECTED ITEM IF THEY DO NOT WISH TO RECEIVE ANOTHER ITEM IN EXCHANGE FOR THE DEFECTED ITEM. 
• RS.250 OF THE COURIER COST (FOR PICK-UP AND DELIVERY) WILL BE ACCEPTED BY SAGE COLLECTIVE IN AN EFFORT TO REDUCE COST FOR THE CUSTOMER. HOWEVER, ANY COURIER CHARGE THAT EXCEEDS THIS ALLOWANCE OF RS.250 WILL BE CHARGED TO THE CUSTOMER.  
• PLEASE NOTE THAT THE SAGE COLLECTIVE MANAGEMENT RETAINS ALL RIGHTS TO REJECT OR DENY REFUND REQUEST IF WE FEEL THAT THE DEFECT/DAMAGE IS NOT A GENUINE CASE. THE FINAL DECISION IS AT THE SOLE DISCRETION OF THE MANAGEMENT AND IS NON-NEGOTIABLE.  

 

CONTACT US

IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING OUR REFUND POLICY, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM. WE ARE HERE TO ASSIST YOU AND ENSURE YOUR SHOPPING EXPERIENCE WITH US IS ENJOYABLE AND HASSLE-FREE.